We suggest having a friend, family member, or professional seamstress or tailor take your measurements for the best results. We do not recommend customers take their own measurements.  Good advice to be measured wearing the exact undergarments, slip,and shoes you'll be wearing the day of the wedding or event.  If you do not follow our instructions with regard to taking your measurements we are not responsible for your gown being made to the wrong measurements. 

Can our Customer Support Team advise me of Size?

PerfectWeddingDressStore.com cannot assume responsibility for the size ordered or the measurements taken. The customer is responsible for the size they order. PerfectWeddingDressStore.com cannot suggest a specific size. We suggest having a friend, family member, or professional seamstress/tailor take your measurements for the best results. We do not recommend customers take their own measurements.

How do I advise you of my measurements?

Once you have placed your order our Customer Support Team will email you Measurements Size Chart with detailed information as supplied on our website.  Simply email back to support@PerfectWeddingDressStore.com.

When your gown is supplied?

All gowns are checked twice against your supplied measurements and your made gown before despatch.  A picture is also taken of the finished gown before despatch and kept for our record of your purchase.   

Conditions for Refund

2.  Before a refund can be given all pictures supplied for faults to gown/jacket/item must be taken from front view, back view, views of both sides so that we can see exactly what the gown/jacket/item looks like.  No exceptions to this will be allowed.  We cannot start a claim without this information supplied within the first 24 hours. 

Minor faults such as loose strap or similiar small problem does not make the gown eligible for a refund.  Upon proof supplied of minor problem we will pay for minor repairs by your chosen dressmaker but we are not responsible and will take responsibility for any work done by your chosen dressmaker.  All future claims on work done by your chosen dressmaker are to be taken up with that person/s.   Purchaser needs to email/fax quote for work to be done before any payment can be authorized for payment by PerfectWeddingDressStore.com.  Do not organize any work to be done on the gown until authorization given as we will not pay for any work that has not been approved by us.

3.  No alterations to the gown/jacket/item can be made and then a claim made.  Alterations to the gown/jacket/item makes a refund invalid.

4.  When advising that the gown/jacket/item is not made to measurements supplied the gown/jacket/item will be returned to the factory (the customer pays for the return of the purchase to the factory) for checking of supplied measurements and quality of work carried out before a refund can be given.  No alterations to the gown/jacket/item is authorized.  Any unauthorized work done to gown/jacket/item makes a refund invalid. 

6.  If the gown/jacket/item is returned damaged or not in the original state upon delivery e.g. broken zip, marks or dirty no refund will be given.

7.  Before returning a gown/jacket/item please contact our Customer Support Team for return address and approval number.  Please do not return gown/jacket/item to our office address as this will incur extra costs to you as the factory is separate to our offices.  If authority for return has not been given and you return your gown/jacket/item to our offices no refund will be given.  All authorized returns need to be returned to the factory not our offices.

8  Alterations - No responsibility is taken for changes/alterations you request to be made to the gown/jacket/item.  No refunds are given for gown/jacket/item when changes/alterations are requested and upon receipt you dislike the changes/alterations that you requested.  Ladies please take the time to choose carefully what style of gown/jacket/item you choose and alteration/s that you want.  Changing a gown/jacket/item can change the whole look and fitting of the gown. e.g. removing a train can change the whole look of the gown.  Lengthening a jacket can change the look and fit of the jacket.  Alterations are usually done free of charge and no responsibility is taken for any requested changes.

9.  Changing Mind after delivery -  as all gowns are custom made to your unique measurements, color choice/s and style there is no refund for change of mind or now dislike your chosen color. No refund for found a different gown while your order was being made.

 FREE Products with gown purchase - When a gown/s has been approved to be returned for a refund all free products given with the purchased gown/s are to be returned with the gown/s or you will be charged the selling price of all free items given with the gown/s.  All free items need to be returned in the original state when supplied or customer will be charged full price of the damaged/dirty items.

Do you supply information to help me take my measurements?

Detailed instructions are below and under "How to Measure" on our website.  Pictures at "How to Measure" are also available for each measurement to simply the process for you. Designers use the English Standard System for all measurements and sizes. If your measurements indicate different sizes for the bust,waist,and hip measurements, designers generally suggest ordering according to the largest measurement.Gowns can be taken-in,but due to the modest seam allowance in the gowns,there may not be enough fabric to release to the size needed.